Returns and Exchanges

At IE, we hold the satisfaction of our distinguished clientele in the highest regard. We recognise that selecting a luxury piece from is a significant acquisition, and we are dedicated to ensuring that your final choice perfectly aligns with your exact expectations. If your selection is not entirely to your satisfaction, we offer a seamless and dignified return and exchange programme for our patrons in Éire / Ireland and internationally.

The 30-Day Acquisition Guarantee

We are pleased to offer a comprehensive 30-day, no-reason return or exchange policy. You possess the right to return or exchange any unworn and pristine item within thirty days from the exact date you received your parcel. This extended grace period is designed to provide you with ample time to evaluate the craftsmanship, quality, and fit of your Collections in the absolute comfort of your own residence.

Conditions of Return

To preserve the exclusivity and pristine nature of our collections, all returned items must pass a strict quality inspection upon arrival at our distribution facility. To qualify for a full refund or exchange, the following conditions must be met:

• Items must be returned in their original, untouched condition, complete with all official packaging, protective materials, and brand authentication tags fully attached.
• We strictly cannot accept returns on items exhibiting artificial damage, post-purchase alterations, or obvious signs of wear and use that compromise their viability for secondary premium sale.

Complimentary Return Shipping

As a testament to our premium client service, we cover all costs associated with return shipping. Returning an item to our official boutique will not incur any financial burden on your behalf. Upon authorising your return, our client advisory team will provide you with a pre-paid courier label and precise instructions for securely packaging the item for its return journey.

Initiating a Return or Exchange

To commence the return or exchange procedure, please reach out to our dedicated client advisory team. You may initiate this process by submitting a formal request through our secure Contact Us portal or by corresponding directly with us via email at [email protected].

To ensure a swift, discreet, and highly efficient resolution, we kindly request that you provide the original email address and telephone number associated with your initial order when submitting your request.

Refund Processing Timeframes

Once your parcel is securely received at our regional administrative centre, our quality assurance artisans will conduct a thorough inspection. Upon successful verification of the item’s condition, your refund will be formally authorised and processed within 1 to 2 business days.

All financial reimbursements will be credited strictly to the original payment instrument utilised during the checkout process. Please be advised that while we process the refund swiftly on our infrastructure, your banking institution or payment provider may require additional processing time to clear the funds and officially reflect the transaction on your statement.