Frequently Asked Questions
Are the items offered on your boutique authentic?
Yes, we unconditionally guarantee the authenticity of every Collections. As the official online boutique for , all pieces are strictly original and arrive with complete brand documentation.
Do you offer international shipping?
Absolutely. While our logistics hub and dedicated services operate natively in Éire / Ireland, we proudly provide secure, fully tracked worldwide shipping to our esteemed international clientele.
How much does delivery cost?
We provide complimentary premium delivery via DHL Express for all acquisitions exceeding €60. For orders below this value, a standard flat-rate logistics fee of €10 applies.
How long will it take to receive my order domestically?
Orders delivered within Éire / Ireland typically arrive within 4 to 7 business days, a timeframe that includes both our meticulous pre-shipment quality inspection and the premium transit period.
Can I return an item if I am not completely satisfied?
Yes, we offer a comprehensive 30-day return or exchange window from the exact date of receipt, provided the item remains unworn, pristine, and retains all original authentication tags.
Is there a fee to return an item?
No, returning an item is entirely free of charge. We cover all return shipping costs to ensure a dignified and frictionless experience for our patrons.
Which courier should I use for a return?
You are completely free to select any reliable logistics carrier of your preference to facilitate the return journey to our distribution facility in Cork.
Are there situations where a return might be declined?
Yes, we strictly cannot accept returns on items exhibiting artificial damage, post-purchase alterations, or obvious signs of wear that compromise their viability for secondary premium sale.
What payment instruments are accepted?
To accommodate our distinguished clientele, we support a comprehensive selection of secure payment methods, explicitly including Credit Card.
Are my financial transactions secure?
Absolutely. All transactions processed through IE are fortified with military-grade 256-bit encryption and comply with stringent European PSD2 regulations, guaranteeing 100% fund safety.
When will my refund be processed?
Once our quality assurance artisans inspect and approve your returned item, we formally authorise and process refunds within 1 to 2 business days directly to your original payment method.
What should I do if my parcel arrives damaged?
If your order sustains damage during transit, is incorrect, or is missing original components, please contact our client advisory team immediately at [email protected] to arrange an urgent, complimentary replacement.
Where is your administrative hub located?
Our formal corporate operations and dedicated administrative centre are proudly situated at Oliver Plunkett Street 170, Cork, Éire / Ireland.
