Shipping and Global Delivery Policy

At IE, we are committed to ensuring that your luxury acquisitions arrive with the same flawless presentation and pristine condition as when they left our facilities. All Collections collections are meticulously inspected, securely packaged, and dispatched directly from the official logistics warehouse located in Éire / Ireland.

While our premium fulfillment operations are deeply rooted in serving our regional clientele, we proudly support and facilitate worldwide shipping. We have partnered with world-class logistical networks to ensure your bespoke selections reach you securely, regardless of your global destination.

Delivery Timeframes and Logistics Formula

To provide absolute transparency regarding your acquisition’s journey, we calculate the estimated arrival using the following standard logistical formula:

Total Delivery Time = Processing Time + Transit Time

• Processing Time: Requires 1 to 2 business days. This period is dedicated to our rigorous quality assurance inspections, careful handling, and secure packaging of your order.
• Transit Time: The duration required for our premium courier partners to transport the parcel from our facility to your designated address.

Please note that all timeframes are calculated in standard business days, strictly excluding weekends and national public holidays in Éire / Ireland.

Regional and Neighbouring Delivery Estimates

We entrust our regional and cross-border deliveries to premium courier services, primarily utilising DHL Express for swift, fully traceable, and secure transit. Below is the estimated delivery schedule for our primary operational zones and neighbouring territories:

Shipping Fees and Complimentary Delivery

As a gesture of our appreciation for your distinguished patronage, we are delighted to offer complimentary premium delivery on all acquisitions that exceed a specified value. Our shipping fee structure operates as follows:

• Complimentary Premium Shipping: Automatically applied at checkout to all orders surpassing €60.
• Standard Flat Rate: A sophisticated flat-rate logistical fee of €10 will be applied to all orders falling below the complimentary shipping threshold.

Exceptions, Force Majeure, and Remote Territories

While we continually strive to exceed your delivery expectations, certain external factors may occasionally influence transit schedules. Please be advised that logistical delays of 1 to 7 business days may occur due to force majeure events, including but not limited to severe meteorological conditions, natural disasters, or unforeseen disruptions within international customs networks.

Furthermore, deliveries to remote regional territories, such as offshore island communities within Éire / Ireland or the broader British Isles, may necessitate additional transit time outside of our standard estimates.

Quality Assurance and Transit Security

Your peace of mind is paramount. Every item undergoes a meticulous Quality Assurance (QA) inspection prior to dispatch to ensure uncompromising authenticity and condition. However, should an extremely rare anomaly occur wherein your parcel arrives containing incorrect items, missing components, or exhibiting damage sustained during transit, we implore you to contact our client advisory team immediately at [email protected]. We will initiate a priority investigation and swiftly coordinate a complimentary replacement to ensure your absolute satisfaction.